Shipping policy
After receiving your order confirmation email, we process all orders within 1 business day (weekends and U.S. holidays are excluded). When your order ships, you will receive another email notification.
Domestic Shipping (within the U.S.)
Free Economy: We offer free ground shipping (economy) within the United States.
USPS Priority: We offer flat rate USPS priority shipping for $5 within the U.S. (How? - We absorb $3.45 USD per deck per order of the total shipping cost for the order).
|
Shipping |
Price |
Estimated delivery |
|
Free Economy |
Free |
7 to 12 days |
|
USPS Priority |
$5 |
2 to 3 days |
International Shipping (All countries, except these specified on USPS website)
Shipping is subsidized for international orders (How? - We absorb the cost of shipping of your order by $7 USD). Your shipping charges will be calculated and displayed at checkout.
Germany: From August 16th, 2022, we are continuing to ship packages to Germany. In accordance with the German Packaging Act, Verpack G, we comply with all regulations.
All INTERNATIONAL orders require a valid phone number along with the international country code. If your UPS INTERNATIONAL order does not have a phone number, there will be a delay and your package may be stuck with the carrier. We will not be responsible for any extra costs incurred for the re-shipment of the package if either the shipping carrier or customs cannot reach you via the provided phone number. Your phone number will not be used for marketing purposes without your consent.
The customer is responsible for providing the correct address which is complete, legible and has a full country name. When possible, please translate the address into English. We will not translate your address while fulfilling your order. For the purpose of preventing your package from being returned to sender due to export compliance, please refer to the following international addressing requirements.
Once a shipment reaches your destination country, import duties, taxes (including VAT) and carrier charges may be incurred. The customer is responsible for these charges if they are applied.
NOTE: USPS First Class Package International only offers partial tracking. Once the package is delivered to the shipping country, USPS will not be able to the track the package. Delivery times for USPS First Class Package International shipping option can vary from 4 to 6 weeks.
How do I check the status of my order?
When your order has shipped, you will receive an email notification that will include a tracking number you can use to check its status. It may take up to 48 hours for the tracking information to become available.
Please contact purchasingandsales@tarotstack.com with your name and order number if you haven't received your order within 10 days of receiving your shipping confirmation email.
SHOP PAY -- You can shop now and pay later with Shop Pay. For more information, please visit the FAQ page for Shop Pay.
Refunds, returns, and exchanges
To cover processing fees, if you want to cancel your order before it is fulfilled, you will be charged a $5 restocking fee.
Returns are accepted up to 3 days after delivery if the item is unopened and in its original condition, and we will refund the full amount less shipping costs. The customer is responsible for the return shipping costs.
In the event that your order arrives damaged in any way, please email us as soon as possible at purchasingandsales@tarotstack.com with your order number and a picture of the item’s condition.
If you have any further questions, please don't hesitate to contact us at purchasingandsales@tarotstack.com
Didn't receive your package? Want it reshipped?
Once the package has been shipped, international shipping costs will not be refunded. In the event that you are unable to receive the package or if the shipping carrier is unable to deliver it, the package will be returned to the sender (us).
In this case, there are two options:
1. To re-ship the package to you, please email us so we can arrange for a re-shipment. The customer will be responsible for the cost of re-shipment. On request, a re-shipment invoice will be sent.
2. If you do not want your order reshipped, we will refund your order minus the shipping cost.